NixFifty - Tickets 2.10.0

[anne51]

anne51 submitted a new resource:

Tickets - This add-on is not affiliated with XenForo Ltd.

This add-on is not affiliated with XenForo Ltd.

Tickets is a support system solution for XenForo 2 aiming to collate all your helpdesk needs in to one easy to use solution.

Features:

• Allow users to create new tickets in configurable categories. Custom permissions allow you greater control over who can see a ticket and who can respond to them.
• Sophisticated guest support allowing non-users to create tickets and receive responses and notifications from...

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[anne51]

anne51 updated Tickets with a new update entry:

Version 2.3.0

• Add ability to ban specific emails from Ticket system.
• Add "shadow ban" feature, by an explicit email list or for tickets which contain too few words.
• Add ability to copy ticket user's email to clipboard, if the visitor can see it.
• Add additional filters for showing tickets based on whether they are unassigned, assigned to self or assigned to others.
• Fix an issue with BB code rendering when using predefined responses.
• Ensure...

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[anne51]

anne51 updated NFS - Tickets with a new update entry:

2.3.1

• Add support for value pruning for fields that are editable only once.
• Force global namespace for functions which are known to be optimizable to bytecode in php, or known global functions to avoid a current namespace lookup for the function.
• Implement warnings for ticket messages.
• Fix incorrect column definition for match types on ticket fields.
• Fix API missing permission check for setting prefix on a ticket.
• Fix ticket discussion threads would not correctly attach to...

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[anne51]

thanks to dear member @jessy updated NFS - Tickets with a new update entry:

2.3.4

• Require Standard Library v1.5.0+ (https://www.nullpro.net/resources/standard-library-by-xon.920/), as this implements the template filter replacevalue
• Support 64bit xf_ip.ip_id column.
• Support linking a ticket category to a resource category.
• Add Sort button to ticket priority and status lists.
• Add spam cleaner support.
• Fixes inactive priorities/statuses could be assigned to a ticket on edit.
• Fixes the "Alerts are sent when a ticket transitions to this...

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[axtona]

thanks to dear member @jessy updated NixFifty - Tickets with a new update entry:

V2.5.0

• f a user is awaiting approval, display any recent tickets they've created on the approval queue.
• Display a user's current user state within a ticket.
• Allow staff users with appropriate permissions to approve / reject users awaiting approval.
• Show a proper error when trying to create knowledge base articles when no categories exist.
• Fix upgrade path from XF1 version of the add-on.
• Fix incorrect phrasing on the batch updating tickets page.

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[richard]

thanks to dear member @richard updated NixFifty - Tickets with a new update entry:

Dec 19, 2022

• Allow undeleting ticket messages.
• Harden permission checking around deleted guest tickets.

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[axtona]

thanks to dear member @jessy updated NixFifty - Tickets with a new update entry:

changelog

• On fresh install, add a route filter to replace tickets/ with support/.
• Rename "Tickets" navigation tab to "Support".
• Remove ticket title from ticket URLs.
• Fix restricting search to a ticket category.
• Fix guests not being able to see their own moderated replies or tickets.
• Fix not being able to convert a guest's ticket to a thread.
• Hide filtering options for guests viewing tickets they've created.

Includes...

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[axtona]

thanks to dear member @jessy updated NixFifty - Tickets with a new update entry:

changelog

• Fix packaging issue with the previous release.

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[axtona]

thanks to dear member @jessy updated NixFifty - Tickets with a new update entry:

changelog

• Remove leftover debug code in the previous release.

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[axtona]

thanks to dear member @jessy updated NixFifty - Tickets with a new update entry:

changelog

• Fix possible error when using XenForo Enhanced Search and searching with status IDs.
• Add indexes to ticket table to reduce query time when viewing list of tickets.
• Add missing phrase in watched category emails.
• Improve formatting of spam-trigger logs for a user/email when displayed on a ticket.
• Add "Allow images"/"Allow embedded media" ticket permissions. These permissions apply to a user's ticket even after it is posted.

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