BeDesk - Supportsoftware für Kundenbetreuung und Hilfsdeskanmelleystem 3.0.8

[theresa]

A new update for BeDesk - Customer Support Software & Helpdesk Ticketing System 3.0.7 is now available for free download. Big thanks to the contribution from our member @theresa !

2025 November 10

new: show sections in multi product grid, instead of articles
fix: article attachment downloads requiring extra permissions to download
fix: conversation summary generation
fix: tickets from plain text emails sometimes not displaying paragraphs correctly
fix: "manage help center" permission not allowing category creation
fix: google analytics report
fix: slack notification channel configuration
fix: roles created from admin area always defaulting to "user" type...

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[work]

A new update for BeDesk - Customer Support Software & Helpdesk Ticketing System 3.0.8 is now available for free download. Big thanks to the contribution from our member @work !

Jan 23 2026

new: "Make web request" trigger action

[livechat] new: livechat widget will now be fullscreen on mobile devices

[livechat] new: custom attributes can now be used as variables in widget home screen messages.

[livechat] new: added option to prune inactive visotors that were created via chat widget periodically.

improve: fallback to local email parser if openai request fails

improve: collapse artcile grid to single column on mobile

improve: show a warning if queue is not running...

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