BeDesk - Supportsoftware für Kundenservice und Hilfsdeskprozess
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BeDesk - Supportsoftware für Kundenbetreuung und Hilfsdeskanmelleystem 3.0.8

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BeDesk - Kundensupportsoftware und Hilfsdeskanwaltsticketingsystem - eine self-hostierte, funktionsreiche Kundensupportsoftware, Anwaltsticketingsystem, E-Mail-Management und Hilfsdesksoftware

BeDesk ist eine self-hostierte, funktionsreiche Kundensupportsoftware, Anwaltsticketingsystem, E-Mail-Management und Hilfsdesksoftware, die keine Programmierung oder Serverkenntnisse erfordert, um installiert zu werden.

Es kann E-Mails als Anwaltstickets und Antworten umwandeln und Agentenantworten, die aus BeDesk stammen, als E-Mails versenden. Kunden können auch Tickets und Antworten direkt aus dem BeDesk-Site erstellen.
Anhang 14631 einsehen

Features​

  • E-Mail mit Superkräfte - Als E-Mail-Management-Software verwenden Sie...

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This member @Anonymous contributed to the discussion at post #2 with an attachment.

Tested:
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thanks to dear member @theresa updated BeDesk - Customer Support Software & Helpdesk Ticketing System with a new update entry:

2023 December 29

New Features

Fully rewritten BeDesk in React. This results in many improvements from previous versions, including better performance, bundle size reduction by nearly 2x (with bigger reduction in future updates), better animations and many bugfixes.

Refreshed the design for most pages across the site.

Added support for importing emails via IMAP.

Added support for parsing raw emails using OpenAI.

It's now possible to upload files directly from browser to s3 and s3...

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thanks to dear member @anne51 updated BeDesk - Customer Support Software & Helpdesk Ticketing System with a new update entry:

2024 May 23

new: it's now possible to edit subject on ticket page
new: errors will on the site will now show more details, if logged in as admin.
new: translations can now be downloaded and uploaded as .json file
new: visible to and managed by fields are now available for categories as well as articles
new: added CRON, outgoing email and error logs in admin area
new: changed email verification to use one time password, instead of verification link
new: request password before allowing user to delete...

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A new update for BeDesk - Customer Support Software & Helpdesk Ticketing System 3.0.4 is now available for free download. Big thanks to the contribution from our member @anne51 !
2025 September 19
new: add url type for custom attributes
[livechat] fix: file uploading in chat widget not disabling if files.upload permission is removed
fix: compatibility with MariaDB
fix: uploaded logo not showing in some email templates
fix: notifications for new conversation replies not arriving sometimes
fix: creating new ticket from agent dashboard sometimes not preserving subject
fix: issue with entering pusher credentials for EU regions.
fix: new lines sometimes not...
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A new update for BeDesk - Customer Support Software & Helpdesk Ticketing System 3.0.5 is now available for free download. Big thanks to the contribution from our member @theresa !
2025 October 24
  • new: update functionality in admin area. You will now be notified of new updates to BeDesk and installed addons in admin area and can update directly from "admin > settings > system > update" page.
  • new: upgraded "admin > settings > uploading" page. You can now have multiple "backends" (eg. s3, ftp, local disk) at the same time for storing files.
  • new: upload restrictions (size, type, extension etc.) can now be configured per upload type.
  • new: Purchase code can now be...
Read the rest of this update entry...
 
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