no change log for this version on link
https://awedesk.com/changelog/
New Rich text editor in ticket submission form
New “Saved” indicator in ticket listings
New Search tickets by exact ID
Improvement Rich text rendering improvements (code, block, pre, quote)
Improvement Reorganize the single ticket toolbar
Improvement PHP 8 compatibility improvements
Improvement Ticket counter in main menu should reflect search results count
Fix PeepSo integration can cause a redirect loop
Fix Easy Digital Downloads purchase dates are sometimes “false”
Fix Links containing @ should not be treated as emails
no change log for this version on link
https://awedesk.com/changelog/
New Captcha on forms
New Ticket history / Recently viewed – New navigation with ticket tabs
Improvement Improved handling of guest tickets
Improvement Closing an open ticket tab should redirect to the ticket list
Improvement Enhanced ticket status count
Improvement Remove “trashed” from the menu after emptying the trash
Improvement If an agent creates a ticket in a department they don’t have access to, show them the ticket
Improvement Loading indicator in the main Awedesk container
Improvement Preserve query parameters in the URL every time a tab changes
Fix Error when changing department
Fix Attachment names in email notifications should use ID + extension
Fix Prevent race condition in ticket listing
Fix License button remains “Deactivate” after deactivating an expired license
Fix Pop-ups are barely visible
Fix When an agent changes their name/email, it removes departments assigned to them
* TBD
* NEW • Let agents edit their signatures in the front-end preferences
* NEW • Let admins edit signatures of other staff members in Admin > Awedesk > Agents
* NEW • Awedesk mobile app now uses application passwords instead of JWT tokens
* IMP • REST API compatibility with the Awedesk mobile app
* IMP • Prevent browsers from auto-filling the search field
* FIX • Woo integration sometimes failed to redirect properly
* FIX • Option to "save" a ticket should always show, even if it's assigned to me
New Awedesk app is out of closed testing
* NEW • Our plugin has been rebranded and is now called Awedesk
* NEW • Forward To Inbox: auto-assign departments to Email Piped tickets forwarded from specific addresses
* NEW • WordPress 6.6 compatibility
* IMP • Config panel reorganization
* NEW • Slack integration
* NEW • Agents can now "save" tickets in their own "vavorites/bookmarked" list
* NEW • Experimental multisite compatibility
* IMP • User preferences screen UI & UX
* FIX • WooCommerce integration redirect issues
* FIX • Prevent browser auto-fill filling irrelevant data to the search field
* FIX • Prevent preferences page from flickering in and out of view on initial page load
* TBD
* NEW • Client preferences panel
* NEW • Clients can now unsubscribe from emails
* NEW • Cron job to delete old attachments
* IMP • WordFence compatibility
* IMP • Toolbar layout & button improvements
* IMP • Performance improvements (database indexes)