Purchased $10 + donate $5 for credit

[rasterops]

rasterops submitted a new ticket:

Purchased $10 + donate $5 for credit

Content:

Hi, I just purchased $10 membership and $5 credit (it says
but still cannot download the magento plugin that i wanted here:
https://www.nullpro.net/resources/mirasvit-follow-up-email-for-magento-2.362/download
It shows error message: you need 10 credits

Can you please help?
If not, please refund.